Job Description
Are you looking to kickstart your career in a dynamic tech environment? Apex Digital Services is seeking motivated Entry-Level Customer Support Associates to join our growing team in Minneapolis. We believe in nurturing talent and providing comprehensive training, so no prior experience is necessary.
As part of our team, you will be the voice and face of our brand, helping clients navigate our digital solutions with ease. We offer a competitive benefits package, flexible schedules, and a clear pathway for career advancement.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on empathy and efficiency.
- Assist customers in troubleshooting basic technical issues and navigating our software platforms.
- Document customer interactions and feedback accurately in our CRM database.
- Collaborate with the technical team to escalate complex issues and ensure timely resolution.
- Participate in daily training sessions to improve product knowledge and communication skills.
- Identify opportunities to upsell or cross-sell relevant service packages to existing clients.
Qualifications
- High school diploma or equivalent required; Bachelor’s degree is a plus but not mandatory.
- Strong interpersonal and verbal communication skills.
- Basic computer literacy and comfort with learning new software tools quickly.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and a dedicated workspace for remote work options.
- A positive attitude and a genuine desire to help others succeed.