Job Description
Are you a proactive communicator looking to launch a successful career in the tech industry? Apex Digital Solutions is seeking driven individuals to join our growing team as Entry Level Customer Success Representatives in Mesa, AZ.
We believe in promoting from within and providing comprehensive training for our employees. If you have a passion for problem-solving and a desire to help others, we want to meet you.
Why Join Us?
- Competitive hourly pay ($18 - $25/hr)
- Full-time benefits package (Health, Dental, Vision)
- Clear career advancement pathways
- Modern, collaborative work environment
Don't miss this opportunity to build a future in customer relations with a leading local company. Apply today!
Responsibilities
- Manage high volumes of inbound and outbound customer inquiries via phone and email.
- Provide accurate information regarding products and services to clients.
- Resolve customer complaints and issues with patience and professionalism.
- Document customer interactions and feedback in our CRM system.
- Collaborate with the technical team to troubleshoot complex issues.
- Assist in training new hires and mentoring junior staff.
Qualifications
- High school diploma or GED required.
- Previous customer service or sales experience is a plus but not required.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Able to work in a fast-paced, dynamic environment.
- Reliable transportation and punctuality are essential.