Job Description
Welcome to Tulsa Global Solutions, where we are committed to connecting talented individuals with opportunities that drive growth. We are currently seeking enthusiastic and reliable candidates for our Entry-Level Customer Service Specialist position. This role is designed for those looking to launch a career in the United States with full support for visa sponsorship and training.
We pride ourselves on being a diverse and inclusive workplace. Whether you are a recent graduate or looking for a career change, our team provides the tools and mentorship you need to succeed. Join us in making a difference in our clients' lives every day.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat with a friendly and professional tone.
- Assist customers in resolving issues related to our products and services efficiently.
- Accurately input and update customer information into our CRM database.
- Collaborate with the sales and technical support teams to ensure customer satisfaction.
- Document all customer interactions and resolutions in accordance with company policies.
- Participate in daily training sessions to improve product knowledge and soft skills.
- Proactively identify opportunities to upsell or cross-sell products to existing clients.
Qualifications
- High school diploma or equivalent (Bachelor’s degree is a plus but not required).
- Strong verbal and written communication skills in English.
- Basic computer literacy and typing speed of 35+ WPM.
- Ability to work in a fast-paced environment with a positive attitude.
- Reliable internet connection and a quiet workspace (Hybrid/Remote-friendly).
- Willingness to learn new software and adapt to changing procedures.
- Valid work authorization for the United States.