Job Description
Launch your career with Frontier Communications! We're seeking enthusiastic Entry-Level Customer Service Specialists to join our growing team in Colorado Springs. No prior experience required – we provide comprehensive training to help you succeed. This is your opportunity to develop professional skills while delivering exceptional service to our valued customers. Enjoy a supportive work environment, competitive compensation, and clear growth pathways. Apply today and start your journey toward a rewarding career!
Responsibilities
- Assist customers with billing inquiries, service changes, and technical troubleshooting via phone and chat
- Document customer interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex service issues
- Meet daily performance metrics for call quality and resolution time
- Participate in ongoing product and process training
- Contribute to team goals through cross-functional collaboration
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal communication skills
- Strong problem-solving abilities
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Positive attitude and willingness to learn
- Reliable transportation to our downtown office