Job Description
Join our dynamic team at Phoenix Solutions Group as an Entry Level Customer Service Specialist in Richmond, VA! We're urgently seeking motivated individuals to provide exceptional support to our growing client base. This is your opportunity to launch a rewarding career in customer service with comprehensive training and immediate start. Enjoy competitive compensation, flexible scheduling options, and a supportive work environment. Don't miss this chance to grow professionally while making a real impact!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently by coordinating with internal teams
- Document interactions accurately in CRM systems
- Identify opportunities to improve customer experience
- Meet performance metrics for response time and resolution rates
- Participate in ongoing training programs to enhance skills
- Collaborate with team members to maintain service standards
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work options
- Must be available for immediate start