Job Description
Join Austin's fastest-growing tech startup as an Entry-Level Customer Service Specialist! No experience required—we provide comprehensive training to launch your career. You'll be the friendly voice connecting customers with innovative solutions while growing your skills in a dynamic, supportive environment. Our Austin headquarters offers flexible scheduling, competitive benefits, and opportunities for advancement. If you're passionate about helping people and ready to learn, this is your perfect entry point into the tech industry.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities based on customer needs
- Participate in weekly training sessions to master product knowledge
- Maintain positive customer satisfaction metrics
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (no college experience required)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Ability to work flexible hours including weekends
- Passion for continuous learning and self-improvement
- Positive attitude and team player mentality
- Residency in Austin area preferred