Job Description
Join Atlanta's fastest-growing team! Urban Growth Solutions is urgently hiring motivated individuals for entry-level customer service positions. No prior experience required – we provide comprehensive training.
As a Customer Service Specialist, you'll be the first point of contact for our valued clients, delivering exceptional support and building lasting relationships. This is your opportunity to launch a rewarding career in a dynamic, inclusive environment.
Why Choose Us?
- Competitive hourly pay with performance bonuses
- Comprehensive paid training program
- Clear career advancement pathways
- Health benefits and retirement plans
- Modern downtown Atlanta workspace
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing and account issues with professionalism
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet daily performance and quality targets
- Participate in ongoing training and development
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Strong communication and interpersonal skills
- Basic computer proficiency (Microsoft Office, email)
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Atlanta
- Must pass background check and drug screening