Job Description
Launch your career with Wichita Community Services! We're seeking motivated individuals with no prior experience to join our dynamic customer service team. Enjoy comprehensive training, a supportive work environment, and opportunities for advancement. Perfect for recent graduates or career changers looking to build professional skills in Wichita's growing service sector.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training programs to enhance skills
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Positive attitude and willingness to learn
- Ability to work flexible shifts including weekends
- Passion for helping others and problem-solving
- No experience required - full training provided