Job Description
Are you a passionate problem solver looking to make a real impact?
Apex Global Support is seeking a dedicated Customer Service Representative to join our dynamic team in the heart of New York City. In this role, you will serve as the primary point of contact for our valued clients, ensuring their needs are met with efficiency, empathy, and professionalism. We offer a competitive salary, comprehensive benefits, and a collaborative environment where your voice matters.
Why Join Us?
- Competitive hourly wage ($18.00 - $24.50).
- Comprehensive health, dental, and vision insurance.
- Opportunities for professional growth and career advancement.
- Modern, open-office workspace in Midtown Manhattan.
Apply today and become a key part of our customer success journey!
Responsibilities
- Handle High-Volume Inquiries: Manage incoming calls, emails, and live chat requests with a focus on accuracy and speed.
- Resolve Customer Issues: Troubleshoot problems and provide effective solutions to ensure high customer satisfaction scores.
- Product Knowledge: Maintain a deep understanding of our products and services to provide accurate information to clients.
- CRM Management: Log all interactions accurately into our Customer Relationship Management (CRM) system.
- Team Collaboration: Work closely with team leads and other departments to escalate complex issues.
- Process Improvement: Identify trends in customer feedback and suggest improvements to service protocols.
Qualifications
- Education: High school diploma or GED required; Associate's degree preferred.
- Experience: Previous experience in customer service, call center, or retail support is highly desirable.
- Communication: Exceptional verbal and written communication skills in English.
- Technical Skills: Proficiency with computers, typing, and standard office software (Microsoft Office Suite).
- Soft Skills: Strong problem-solving abilities, patience, and a customer-centric attitude.
- Availability: Ability to work flexible shifts, including weekends and holidays.