Job Description
Join our award-winning team in Boston! We're urgently hiring motivated individuals for our dynamic customer service division. No degree required – we value drive, empathy, and potential over formal education. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a supportive environment.
What We Offer:
- Health insurance, 401(k) matching, and paid time off
- Ongoing professional development and skill-building programs
- Modern downtown Boston office with flexible work options
- Collaborative culture focused on employee growth
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Maintain accurate customer records in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics while maintaining customer satisfaction
- Identify and escalate complex issues to senior staff
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (no degree required)
- Strong communication and interpersonal skills
- Proficient in basic computer applications
- Ability to thrive in fast-paced environments
- Problem-solving mindset with attention to detail
- Previous customer service experience preferred but not required
- Positive attitude and willingness to learn new technologies