Job Description
Join TechSolutions Inc. as an Entry-Level Customer Service Specialist and launch your career in tech! We're seeking motivated individuals with no prior experience to provide exceptional support to our growing client base. As part of our commitment to your success, we offer comprehensive relocation assistance to help you make Lubbock your new home.
Our 6-week paid training program will equip you with industry-leading skills in CRM systems, communication techniques, and problem-solving. Enjoy a collaborative work environment with clear career progression paths into roles like Technical Support or Account Management. Benefits include health insurance, paid time off, and professional development stipends.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical teams to resolve complex client issues
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing product training to maintain up-to-date knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- Strong communication skills with excellent written and verbal abilities
- Ability to work independently and as part of a team
- Basic computer literacy and willingness to learn new software
- Positive attitude and customer-focused mindset
- Reliability and punctuality
- No prior experience necessary – we train from the ground up!