Job Description
Launch your career with Apex Solutions Group! We're urgently hiring motivated Entry-Level Customer Service Specialists in Indianapolis. No experience required – we provide comprehensive paid training to set you up for success. Join our award-winning team and deliver exceptional customer experiences while building valuable skills for your future.
What We Offer:
- Competitive starting wage with performance-based raises
- Comprehensive 4-week paid training program
- Health, dental, and vision insurance (Day 1 eligible)
- 401(k) with 6% company match
- Paid time off and 10 company holidays
- Tuition reimbursement for career advancement
This is your chance to join a company that invests in its people. Apply today and start your journey toward a fulfilling career!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Meet daily performance metrics (handle time, CSAT)
- Identify opportunities to improve customer experience
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – training provided
- Strong communication and problem-solving skills
- Ability to navigate multiple computer systems simultaneously
- Customer-focused mindset with empathy and patience
- Reliable attendance and punctuality
- Basic typing proficiency (25+ WPM)