Job Description
Join our inclusive team at Baltimore Global Services, where we welcome international talent and career changers! We're seeking enthusiastic Entry-Level Customer Service Specialists to support our diverse clientele. No prior experience is required – we provide comprehensive training and visa sponsorship support for qualified foreign candidates. Enjoy competitive pay, growth opportunities, and a collaborative environment in Baltimore's vibrant downtown.
Why You'll Love Working With Us:
• Visa sponsorship assistance
• Paid training program
• Health benefits and retirement plan
• Career advancement pathways
• Multilingual team environment
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems
- Collaborate with global team members
- Participate in ongoing training programs
- Meet performance metrics for response times
- Support marketing campaigns as needed
Qualifications
- No experience required – open to all backgrounds
- High school diploma or equivalent
- Basic computer proficiency
- Excellent communication skills
- Positive attitude and teamwork mindset
- Legal work authorization in the US
- Ability to work flexible hours