Job Description
Join Global Horizons Solutions in Washington, DC, where diversity and flexibility drive innovation! We're seeking a Customer Specialist to join our multicultural team with fully adaptable schedules. Perfect for expats and international professionals, this role offers remote/hybrid options with core business hours coverage (9 AM - 5 PM EST). Enjoy competitive pay, comprehensive benefits, and a supportive environment that values your unique perspective.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat for global clients
- Resolve technical issues and process orders with accuracy
- Collaborate with international teams across time zones
- Maintain detailed client records in CRM systems
- Contribute to improving multilingual service protocols
- Participate in quarterly cross-cultural training sessions
Qualifications
- Fluency in English plus one additional language (Spanish, Mandarin, Arabic, or French preferred)
- 1+ years customer service or administrative experience
- Flexible availability to cover overlapping time zones
- Proficiency with Zendesk and Microsoft Office Suite
- Valid work authorization in the United States
- Associate degree or equivalent experience