Job Description
Join a Growing Team in Tulsa, OK!
Tulsa Tech Solutions is looking for motivated individuals to join our customer support team. We are proud to offer a No Degree Required pathway to a rewarding career with competitive pay and excellent benefits. If you have a great attitude and a willingness to learn, we want to hear from you!
In this role, you will be the face of our company, helping clients navigate our products and services with ease. We provide comprehensive on-the-job training, so prior experience is not strictly necessary.
Why Apply?
- Competitive hourly wage ($18.00 - $25.00)
- Full benefits package (Health, Dental, Vision)
- Opportunities for advancement and professional development
- Supportive and inclusive work environment
Responsibilities
- Respond to Customer Inquiries: Handle incoming calls, emails, and live chat requests in a friendly and professional tone.
- Troubleshoot Issues: Assist customers in resolving product or service issues using logic and available resources.
- Document Interactions: Log all customer interactions and solutions into our CRM system accurately.
- Escalate Complex Cases: Recognize when a situation requires management intervention and escalate it appropriately.
- Process Orders & Updates: Assist with order processing, returns, and account updates as needed.
- Stay Updated: Learn and retain knowledge about new products, policies, and software tools.
Qualifications
- Education: High school diploma or GED equivalent. A college degree is not required for this position.
- Experience: Previous customer service experience is preferred but not mandatory; we value attitude over experience.
- Skills: Strong written and verbal communication skills.
- Technical: Basic computer proficiency and typing speed of at least 40 WPM.
- Soft Skills: Patience, empathy, and the ability to remain calm under pressure.
- Availability: Must be available to work flexible shifts, including weekends and holidays.