Job Description
Launch your career in Phoenix with Sunrise Support Solutions! We're seeking passionate individuals with no prior experience to join our dynamic customer service team. As an Entry-Level Customer Service Specialist, you'll receive comprehensive paid training and mentorship to develop essential professional skills. Our supportive environment encourages growth while serving diverse clients across multiple industries. Enjoy competitive pay, health benefits, and clear advancement pathways in one of America's fastest-growing job markets.
We value transferable skills over experienceâwhether you're a recent graduate, career changer, or re-entering the workforce, we'll provide the tools to succeed. Join us in building rewarding careers while delivering exceptional service to our community.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions and resolve issues using our CRM system
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge and communication skills
- Meet performance metrics including response time and customer satisfaction scores
- Contribute to process improvement initiatives
- Maintain accurate records of all customer interactions
Qualifications
- No prior experience requiredâcomprehensive training provided
- High school diploma or equivalent (college students welcome)
- Strong verbal communication and active listening abilities
- Basic computer literacy with willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable attendance and punctuality
- Authorization to work in the United States