Job Description
Launch your career with Minneapolis Growth Partners! We're seeking motivated individuals with no prior experience for our entry-level Customer Service Specialist role. Enjoy comprehensive relocation assistance, including moving stipend and temporary housing, to make your transition seamless. Our award-winning training program will equip you with essential skills in communication, problem-solving, and client relationship management. Join our diverse team in the heart of downtown Minneapolis and grow with us in a supportive, innovative environment.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer concerns efficiently by collaborating with internal teams
- Document interactions accurately in CRM systems for quality assurance
- Meet daily performance metrics including response times and resolution rates
- Contribute to continuous improvement initiatives for customer experience
- Participate in ongoing skills development workshops
Qualifications
- No prior experience required – we train all new hires
- High school diploma or equivalent (currently pursuing or completed)
- Strong verbal communication skills and active listening ability
- Basic computer literacy and typing proficiency
- Positive attitude and willingness to learn new technologies
- Ability to work flexible hours including evenings and weekends
- Valid U.S. work authorization and relocation flexibility