Job Description
Launch your career in the heart of Washington DC with Capital Connect Solutions! We're seeking motivated individuals with no prior experience to join our dynamic customer service team. Enjoy comprehensive training, career advancement opportunities, and a supportive work environment in a thriving metropolitan area. Perfect for recent graduates or career changers looking to build professional skills while serving our diverse client base.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Participate in ongoing training to enhance product knowledge
- Contribute to team performance goals and quality metrics
- Assist with special projects and process improvements
Qualifications
- High school diploma or equivalent (no college experience required)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications
- Ability to work flexible hours including evenings and weekends
- Valid US work authorization
- Positive attitude and willingness to learn