Job Description
Launch your career with Georgia's fastest-growing customer support team! We're seeking motivated individuals with no prior experience to join our dynamic training program. Gain hands-on experience in client communication, problem-solving, and digital tools while working in Atlanta's vibrant business district. Our comprehensive 8-week onboarding ensures you develop professional skills that open doors to long-term growth opportunities.
Enjoy competitive benefits including health insurance, paid time off, and tuition reimbursement. Perfect for recent graduates or career changers looking to build a professional foundation in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with senior team members to resolve escalated cases
- Participate in daily training sessions to master product knowledge and communication techniques
- Meet monthly performance metrics for response time and customer satisfaction
- Identify process improvement opportunities and contribute to team growth initiatives
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Exceptional verbal communication and active listening skills
- Proficiency with basic computer applications (MS Office, email)
- Ability to work flexible hours including occasional weekends
- Strong problem-solving mindset and desire to learn new systems
- Positive attitude and commitment to exceptional customer experiences
- Valid work authorization in the United States