Job Description
Are you looking for a fresh start and a career path with growth potential? MetroLogistics Solutions is actively seeking motivated individuals to join our team as Entry-Level Customer Service Representatives.
We are proud to offer Relocation Assistance to qualified candidates who are willing to move to Baltimore, MD. This is the perfect opportunity for those with no prior experience who are eager to learn, work hard, and advance within a stable corporate environment.
Our team culture values integrity, teamwork, and professional development. You will receive comprehensive training to ensure you are equipped to succeed from day one.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on empathy and efficiency.
- Resolve customer issues and complaints in a timely and professional manner.
- Enter and update customer information accurately into our CRM database.
- Collaborate with the logistics team to ensure seamless service delivery.
- Participate in daily training sessions and team meetings to improve performance.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- No prior experience required; we provide full on-the-job training.
- High school diploma or GED equivalent is preferred but not mandatory.
- Basic computer proficiency and ability to navigate multiple software applications.
- Willingness to relocate to Baltimore, MD (Relocation package available).
- Strong interpersonal communication skills and a positive attitude.
- Ability to work flexible hours, including evenings and weekends if required.