Job Description
Start your career tomorrow with Capital City Staffing Solutions! We're seeking motivated Entry-Level Customer Service Representatives to join our dynamic team in Washington, DC. No degree required – we value your drive and potential over formal education. Enjoy competitive pay, comprehensive training, and opportunities for growth in one of America's most vibrant cities. Apply today and begin your new career tomorrow!
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat
- Resolve service issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with team members to enhance customer experience
- Meet performance metrics for response time and satisfaction
- Continuously improve product knowledge through training
- Support cross-functional projects as needed
Qualifications
- No degree required – high school diploma or equivalent accepted
- Strong communication and active listening skills
- Basic computer proficiency with MS Office Suite
- Ability to thrive in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to downtown DC location
- Flexible availability including some weekends
- Positive attitude and willingness to learn