Job Description
We are looking for a dedicated Customer Service Representative to join our growing team in Irvine, CA. This is an Immediate Hire position with no degree required, offering a fantastic opportunity for motivated individuals to start their career immediately.
At Apex Logistics, we pride ourselves on delivering top-tier service. We are currently expanding our support team and are seeking friendly, reliable candidates who are ready to hit the ground running. No prior experience is necessary; we provide comprehensive on-the-job training to ensure your success.
Why Join Us?
- Competitive hourly rate ($18 - $25/hr)
- Immediate start available
- Health benefits and paid time off after 90 days
- Supportive and collaborative work environment
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Process orders, returns, and exchanges accurately using our internal CRM software.
- Resolve customer complaints and issues while maintaining a positive company image.
- Update customer records and maintain a detailed database of interactions.
- Collaborate with the warehouse and shipping departments to ensure timely delivery.
- Assist in training new hires and providing feedback to management.
Qualifications
- High school diploma or equivalent (Associate's or Bachelor's degree not required).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency (Microsoft Office Suite).
- Reliable internet connection and a quiet workspace for remote work options.
- Ability to work flexible hours, including weekends and holidays if needed.