Job Description
Are you ready to launch a career in a fast-paced, rewarding environment? Apex Digital Solutions is currently seeking a motivated Entry-Level Customer Service Representative for a Direct Hire position in New York, NY.
Whether you are just starting out or looking for a fresh start, we provide comprehensive training and a supportive culture. We value enthusiasm and a willingness to learn over prior technical experience. Join our team and grow your career with one of the leading industry players.
Why Join Us?
- Direct Hire Opportunity (No Temp Agencies)
- Competitive Salary & Benefits Package
- Professional Development & Training
- Clean, Modern Office Environment
Don't let a lack of experience hold you back. Apply today to start your journey!
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Provide exceptional support by resolving customer issues and answering questions regarding our products/services.
- Accurately document customer interactions and transactions in our CRM database.
- Collaborate with the sales and support teams to ensure customer satisfaction and retention.
- Identify opportunities to upsell products and explain value propositions to potential clients.
- Stay up-to-date with product knowledge to provide accurate information.
Qualifications
- High school diploma or GED equivalent required.
- No prior customer service experience necessary; we will train the right candidate.
- Strong verbal communication skills and a professional phone manner.
- Basic computer proficiency (typing, navigating web browsers, and email).
- Reliable internet connection and a quiet workspace (if remote hybrid).
- Must be authorized to work in the United States.