Job Description
Are you looking to kickstart your career in customer relations? Philly Connects Solutions is currently hiring motivated individuals for our Entry-Level Customer Service team in the heart of Philadelphia, PA. We believe in promoting from within and offer a comprehensive paid training program for all new hires. This is the perfect opportunity for someone eager to learn, grow, and build a long-term career in a supportive environment.
Why Join Us?
- Paid Training: No need to worry about previous experience. We provide all the tools and knowledge you need to succeed.
- Career Growth: We have a clear pathway for promotion from entry-level to management roles.
- Modern Office: Located in a prime downtown location with a collaborative team culture.
Don't let a lack of experience hold you back. We value attitude, work ethic, and willingness to learn more than anything else. Apply today to become part of the Philly Connects family!
Responsibilities
- Answer inbound customer inquiries via phone, email, and chat in a professional and timely manner.
- Build rapport with new and existing clients to ensure high satisfaction levels.
- Process customer orders, returns, and service requests accurately.
- Document customer interactions and feedback into our CRM system.
- Assist in resolving complex customer issues by escalating to senior team members when necessary.
- Collaborate with the sales and support teams to improve service delivery.
- Participate in daily team meetings and training sessions to stay updated on company policies.
Qualifications
- High school diploma or GED equivalent is required.
- No prior experience is necessary; we are looking for candidates eager to learn.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to navigate web browsers.
- Reliable internet connection and a quiet workspace if working remotely (on-site option available).
- A positive attitude and a genuine desire to help others succeed.
- Ability to work flexible hours, including weekends if required.