Job Description
Are you looking to start your career in a dynamic and supportive environment? Apex Solutions Group is currently seeking a motivated Customer Service Representative to join our team in Oklahoma City. We believe in promoting from within and provide comprehensive training for those with no prior experience.
We are looking for individuals who are eager to learn, possess a positive attitude, and are ready to make a difference for our clients. If you are ready to launch your professional journey, we want to hear from you!
Responsibilities
- Handle Inquiries: Assist customers with product information, order tracking, and general inquiries via phone, email, and chat.
- Resolve Issues: Investigate and resolve customer complaints and issues in a timely and professional manner.
- Data Entry: Accurately input and update customer information into our CRM system.
- Process Orders: Process new orders and returns efficiently while ensuring accuracy.
- Team Collaboration: Communicate effectively with team members and supervisors to ensure smooth operations.
- Feedback Collection: Gather customer feedback and report trends to management.
Qualifications
- Education: High school diploma or GED is required.
- Experience: No prior experience required; we provide on-the-job training.
- Skills: Basic computer literacy and typing skills.
- Communication: Strong verbal and written communication skills.
- Reliability: Must be punctual, dependable, and able to work full-time hours.