Job Description
Are you looking for a rewarding career opportunity in Milwaukee, WI? Apex Support Solutions is currently seeking a motivated Entry Level Customer Service Representative to join our expanding team. We pride ourselves on providing top-tier support and offer an Immediate Start for the right candidate.
As a member of our team, you will play a crucial role in maintaining our high standards of customer satisfaction. We provide comprehensive training and a supportive environment designed to help you grow professionally. If you are ready to kickstart your career with a company that values your potential, apply today!
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on accuracy and speed.
- Resolve customer complaints and issues while maintaining a positive and professional demeanor.
- Accurately document all customer interactions and account details in our internal CRM systems.
- Collaborate with cross-functional teams to escalate complex issues and propose solutions.
- Stay updated on product knowledge and company policies to provide informed assistance.
- Participate in daily team meetings and training sessions to enhance performance.
Qualifications
- High school diploma or GED required.
- Strong verbal and written communication skills.
- Basic computer literacy and typing proficiency.
- A proactive attitude with a willingness to learn new systems.
- Ability to work in a fast-paced, team-oriented environment.
- Flexibility to work flexible shifts, including weekends.