Job Description
Are you ready to kickstart your career?
Horizon Tech Solutions is seeking ambitious, motivated individuals to join our dynamic team as Entry Level Customer Service Representatives. We are currently hiring for immediate start positions in New York and are looking for passionate candidates ready to grow with us. No prior experience is required—we provide comprehensive training and a clear path for advancement.
In this role, you will be the face of our brand, ensuring our clients receive top-tier support. You will handle inquiries, resolve issues efficiently, and contribute to a positive customer experience that drives our business forward.
Why Join Horizon Tech Solutions?
- Immediate Start: Begin your career without delay.
- No Experience Necessary: We train you from the ground up.
- Competitive Pay: Base salary plus performance bonuses.
- Career Growth: Clear pathways to management and senior roles.
- Modern Environment: Work in a collaborative and tech-forward office.
Responsibilities
- Customer Engagement: Handle a high volume of inbound and outbound customer inquiries via phone and email with a professional and empathetic tone.
- Issue Resolution: Diagnose customer problems and provide accurate, timely solutions to ensure high satisfaction rates.
- Data Management: Accurately input and maintain customer information in our CRM systems and databases.
- Process Improvement: Identify trends in customer feedback and suggest process improvements to the team.
- Team Collaboration: Work closely with sales and support teams to ensure a seamless customer journey.
- Training Support: Assist in onboarding new hires by sharing best practices and company culture.
Qualifications
- Education: High school diploma or equivalent required; Bachelor’s degree preferred but not mandatory.
- Communication: Excellent verbal and written communication skills with a strong command of English.
- Technical Skills: Basic computer proficiency (Microsoft Office Suite) and ability to learn new software quickly.
- Attitude: Self-motivated, energetic, and eager to learn.
- Reliability: Punctual, dependable, and able to work in a fast-paced environment.
- Flexibility: Willingness to work flexible hours, including evenings and weekends if necessary.