Job Description
Are you ready to kickstart your professional career? Horizon Support Solutions is currently seeking motivated individuals to join our dynamic team in Indianapolis, IN. We offer a Direct Hire opportunity for ambitious candidates with no prior experience required. We provide comprehensive paid training and a supportive environment to help you grow.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring satisfaction and loyalty through exceptional service. If you possess a positive attitude and a strong desire to learn, we want to hear from you!
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Process customer orders, returns, and exchanges efficiently while adhering to company policies.
- Troubleshoot basic account issues and provide accurate solutions to resolve customer concerns.
- Document all customer interactions and account updates accurately in the CRM system.
- Collaborate with the sales and operations teams to ensure seamless service delivery.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED is required; associate degree preferred but not mandatory.
- Excellent verbal and written communication skills.
- Basic computer proficiency and ability to navigate multiple software applications simultaneously.
- Able to work a flexible schedule, including evenings and weekends as needed.
- Strong problem-solving skills and a customer-first mindset.
- Must be authorized to work in the United States.