Job Description
Are you looking to launch a rewarding career in customer service? Apex Solutions Group is excited to announce a major Hiring Event in Charlotte, NC! We are seeking ambitious, motivated individuals to join our growing team and support our clients with top-tier customer engagement strategies.
This is an Entry Level opportunity, meaning we provide comprehensive paid training and career growth pathways for those ready to learn and succeed. No prior experience is required—just bring your energy and enthusiasm.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Training: Receive extensive on-the-job training to master your role.
- Growth: Clear advancement opportunities for high performers.
- Benefits: Health, dental, and vision insurance available after 90 days.
Responsibilities
- Interact with customers via phone, email, and live chat to resolve inquiries and provide accurate information.
- Assist clients in navigating products and services to ensure satisfaction.
- Document customer interactions and feedback in our CRM system accurately.
- Collaborate with team leads to identify trends and improve service quality.
- Meet daily and weekly performance targets regarding call handling and customer satisfaction.
- Maintain a professional and positive demeanor in all customer communications.
Qualifications
- High school diploma or GED is required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work in a fast-paced, target-driven environment.
- Basic computer proficiency and typing skills.
- Reliable transportation is required for this role.