Job Description
Launch Your Career with Apex Tech Solutions
Are you looking for an exciting opportunity in Austin, TX? Apex Tech Solutions is seeking driven individuals to join our team as Entry-Level Customer Service Representatives. We value passion, communication, and potential over prior experience. If you are eager to learn, grow, and build a long-term career in a dynamic tech environment, this is the perfect place to start.
What We Offer:
- Competitive starting pay of $18/hour.
- Comprehensive paid training program.
- Health, Dental, and Vision insurance.
- Clear pathways for internal promotion.
- Modern, collaborative office culture in the heart of Austin.
Responsibilities
- Greet and assist incoming customers via phone, email, and chat with a professional and friendly attitude.
- Resolve customer inquiries and troubleshoot issues to ensure a high level of satisfaction.
- Document all customer interactions and account details accurately in our CRM system.
- Collaborate with the sales and technical teams to escalate complex issues.
- Stay up-to-date on product knowledge and company policies through ongoing training.
- Identify opportunities to cross-sell or upsell relevant services to clients.
- Provide feedback to management regarding common customer pain points.
Qualifications
- High school diploma or GED is required.
- Must be 18 years of age or older.
- Basic computer proficiency and typing skills are necessary.
- Strong verbal communication and active listening skills.
- Reliable internet connection and a quiet workspace (required for remote support roles).
- A positive, can-do attitude and a willingness to learn new processes.
- Ability to work full-time hours, including some weekends and holidays.