Job Description
Launch your career in Detroit with zero experience required! Detroit Community Solutions is seeking enthusiastic Entry-Level Customer Service Representatives to join our dynamic team. We provide comprehensive paid training and a supportive environment to help you thrive. If you're a people person with strong communication skills and a passion for helping others, this is your opportunity to grow professionally while making a real impact in our community.
Enjoy competitive pay, comprehensive benefits, and a clear path for advancement. We value fresh perspectives and invest in our team's development. Join us in building brighter futures for Detroit residents!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently while maintaining service quality standards
- Update and maintain customer records in our CRM system with accuracy
- Collaborate with team members to ensure seamless customer experiences
- Participate in ongoing training sessions to enhance product knowledge and skills
- Contribute to process improvement initiatives to enhance team efficiency
- Represent the company with a positive, solutions-oriented attitude
Qualifications
- No prior experience required – we provide comprehensive paid training
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Basic computer proficiency and ability to learn new software quickly
- Excellent problem-solving abilities and attention to detail
- Positive attitude with a strong desire to help others
- Ability to work effectively in a team environment
- Reliability and punctuality with consistent attendance