Job Description
Launch your career with Baltimore Community Services! We're seeking enthusiastic Entry-Level Customer Service Representatives to join our dynamic team. No degree or experience required – we provide comprehensive training to help you succeed. Enjoy competitive pay, flexible schedules, and growth opportunities in a supportive environment. If you're a people person with strong communication skills, apply today!
Responsibilities
- Assist customers with inquiries via phone, email, and in-person
- Resolve service issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with team members to improve processes
- Meet daily performance metrics for response times
- Participate in ongoing training and development
Qualifications
- No prior experience or degree required
- Strong verbal communication skills
- Ability to learn new technologies quickly
- Positive attitude and customer-focused mindset
- Basic computer literacy
- Reliable transportation to downtown Baltimore
- Must pass background check