Job Description
Join our dynamic team as an Entry-Level Customer Service Representative in the heart of New York City! No prior experience required – we provide comprehensive training to launch your career. This full-time, direct-hire opportunity offers competitive compensation and growth potential within a supportive environment. As a key member of our client success team, you'll become the face of our brand while developing invaluable professional skills.
Why Choose Us? We're a rapidly growing tech firm committed to employee development. Enjoy flexible scheduling, health benefits, and a modern downtown workspace. Perfect for recent graduates or career changers seeking a stable, rewarding path in NYC's thriving business landscape.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction metrics
- Document interactions accurately in CRM systems and follow established protocols
- Collaborate with cross-functional teams to resolve complex customer concerns
- Continuously improve product knowledge through ongoing training modules
- Contribute to team performance goals and service quality initiatives
- Participate in monthly skill-building workshops and company events
Qualifications
- High school diploma or equivalent (college students welcome to apply)
- Exceptional verbal/written communication skills
- Proficient in basic computer applications (MS Office, email)
- Strong problem-solving abilities and adaptability
- Positive attitude with commitment to customer-centric values
- Ability to work flexible shifts including weekends if required
- No prior experience necessary – training provided!