Job Description
Join our award-winning team at Sunshine Solutions Inc., a Tampa-based leader in customer experience innovation. We're seeking dynamic Part-Time Customer Service Specialists to deliver exceptional support to our growing client base. This direct-hire opportunity offers flexible scheduling, competitive pay, and career advancement potential in a vibrant work environment.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues using CRM systems and proprietary software
- Process orders, returns, and account modifications with precision
- Document interactions and maintain detailed case records
- Collaborate with cross-functional teams to improve service quality
- Participate in ongoing training to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience in B2B/B2C environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication and problem-solving skills
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent required; associate's degree preferred
- Flexible availability including evenings/weekends
- Basic data entry accuracy (minimum 8,000 keystrokes/hour)