Job Description
Join our dynamic team at Apex Solutions Group as an Immediate Hire Customer Service Specialist! We're seeking motivated individuals to provide exceptional support to our clients in the tech industry. This direct hire position offers competitive compensation, comprehensive benefits, and immediate start date for qualified candidates. If you're passionate about problem-solving and thrive in fast-paced environments, apply today!
Responsibilities
- Handle high-volume inbound/outbound calls and customer inquiries
- Resolve technical issues using ticketing systems and knowledge bases
- Document interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for response time and resolution rates
- Provide product training to new customers
- Identify process improvement opportunities
Qualifications
- Minimum 2 years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Excellent verbal and written communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving and multitasking abilities
- Experience in tech support preferred
- High school diploma or equivalent required
- Professional certification a plus