Job Description
Start your career tomorrow with no degree required! DC Metro Solutions is hiring motivated Customer Service Representatives in Washington, DC. Join our dynamic team and deliver exceptional service while building valuable skills in a supportive environment.
We provide comprehensive training and a clear career path for growth. If you're passionate about helping others and ready to work, this is your opportunity to launch a fulfilling career in the nation's capital.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Document interactions and update customer records in CRM systems
- Collaborate with team members to improve service processes
- Meet performance metrics for call handling and resolution times
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to upsell products based on customer needs
Qualifications
- High school diploma or equivalent (no college degree required)
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Problem-solving mindset with attention to detail
- Flexibility to work rotating shifts including weekends
- Positive attitude and willingness to learn new technologies
- Basic typing proficiency (30+ WPM)