Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and launch your career in Boston's thriving tech sector! No experience is needed – we provide comprehensive training to help you succeed. This direct-hire opportunity offers competitive pay, growth opportunities, and a supportive environment. If you're a motivated individual with excellent communication skills and a passion for helping others, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for response time and resolution
- Participate in ongoing training and development programs
- Identify opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with Microsoft Office
- Positive attitude and willingness to learn
- Ability to work flexible hours including weekends
- No prior experience required – training provided
- Must be authorized to work in the United States