Job Description
Join our dynamic team in Jacksonville, FL as an Entry-Level Customer Service Representative! No prior experience is required – we provide comprehensive training to launch your career. Enjoy a supportive environment, competitive benefits, and growth opportunities. Perfect for recent graduates or career changers seeking stability and advancement.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service
- Meet performance metrics for call quality and resolution time
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficient with basic computer applications
- Positive attitude and customer-focused mindset
- Ability to work in a fast-paced environment
- No experience necessary – training provided!