Job Description
Launch your career with Louisville Community Services! We're seeking enthusiastic individuals for our Entry-Level Customer Service Representative role—no experience required. This full-time position offers comprehensive training and growth opportunities in a supportive environment. If you're passionate about helping others and eager to develop professional skills, we want you on our team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues using our CRM system and internal knowledge base
- Collaborate with team members to ensure consistent service delivery
- Document interactions and maintain accurate customer records
- Participate in ongoing training sessions to enhance product knowledge
- Meet performance metrics for response time and customer satisfaction
- Uphold company policies and maintain a positive brand image
Qualifications
- High school diploma or equivalent (no college required)
- No prior customer service experience necessary
- Strong verbal communication and active listening skills
- Basic computer proficiency and ability to learn new software quickly
- Positive attitude with a willingness to assist others
- Reliability and punctuality with strong work ethic
- Ability to work in a fast-paced environment and manage multiple tasks