Job Description
Launch your career with Cleveland's fastest-growing customer service team! We're seeking motivated individuals with no prior experience to join our supportive training program. Our comprehensive 4-week onboarding will equip you with the tools to succeed in a dynamic environment. Enjoy competitive pay, benefits starting day one, and clear advancement pathways into senior roles.
As a cornerstone of our client experience team, you'll handle inbound inquiries, resolve issues efficiently, and maintain client satisfaction records. We value your potential over your past – if you're a great communicator with a passion for helping others, this is your opportunity to grow with us.
Responsibilities
- Respond to customer inquiries via phone, email, and chat channels
- Document interactions in CRM systems with accuracy and timeliness
- Resolve billing, shipping, and product issues following company protocols
- Collaborate with senior team members on complex case escalations
- Meet daily performance metrics for response time and resolution
- Participate in weekly coaching sessions for continuous improvement
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent verbal and written communication skills
- Ability to learn new systems quickly with minimal supervision
- Strong problem-solving approach with positive attitude
- Reliable transportation to downtown Cleveland office
- Basic computer proficiency (Windows OS, Microsoft Office)
- No experience required – we provide full training!