Job Description
Apex Logistics Group is a rapidly expanding logistics provider based in the heart of Houston, TX. We are currently seeking motivated Entry-Level Customer Service Representatives to join our dynamic team. If you are looking for a stable career path with room for growth and a supportive work environment, we encourage you to apply.
We believe in promoting from within and providing comprehensive on-the-job training. No prior experience is required; we just need a dedicated individual ready to learn and contribute to our success.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Process customer orders, returns, and exchanges accurately.
- Collaborate with warehouse and operations teams to resolve logistical issues.
- Maintain and update customer records in the internal database.
- Identify and escalate complex issues to the senior management team.
- Assist in training new team members and sharing best practices.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal and written communication skills.
- Basic computer proficiency (Microsoft Office Suite and email).
- Reliable transportation to and from the office.
- Ability to work flexible shifts, including evenings and weekends.
- A positive attitude and a willingness to learn new processes quickly.