Job Description
Are you ready to launch your career in a dynamic environment?
Horizon Tech Solutions is currently seeking motivated and enthusiastic Entry Level Customer Service Representatives to join our growing team in Columbus, Ohio. We believe in investing in our people, which is why we provide comprehensive training and a clear path for advancement. This is an excellent opportunity for individuals looking to gain hands-on experience in client relations and data management.
As a member of our team, you will play a crucial role in maintaining our high standards of service excellence. You will interact with clients, resolve inquiries, and contribute to the smooth operation of our daily business functions. If you are a quick learner with a positive attitude, we want to hear from you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on accuracy and professionalism.
- Perform accurate data entry and maintain organized digital records for client accounts.
- Assist in the resolution of customer issues and escalations in a timely manner.
- Collaborate with team members to ensure seamless workflow and customer satisfaction.
- Participate in ongoing training programs to enhance product knowledge and soft skills.
- Update customer profiles and provide feedback to management on common trends or issues.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer proficiency with a working knowledge of Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Strong attention to detail and ability to multitask in a fast-paced setting.
- Reliable transportation and availability to work full-time shifts.
- A positive, team-oriented mindset with a desire to learn.