Job Description
Join Detroit Tech Solutions as an Entry-Level Customer Service Representative and launch your career without prior experience! We're seeking motivated individuals to provide exceptional support to our growing client base. Enjoy competitive pay, comprehensive training, and a supportive team environment. No degree required – just your enthusiasm and dedication to customer satisfaction. Apply now and start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using step-by-step troubleshooting guides
- Document interactions accurately in CRM systems
- Collaborate with senior team members on complex cases
- Meet daily performance metrics for response times
- Participate in weekly training sessions to enhance skills
Qualifications
- No prior experience required – entry-level welcome
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Basic computer proficiency (email, browsers, MS Office)
- Ability to work flexible hours including weekends
- Positive attitude and willingness to learn