Job Description
Join Our Dynamic Team in Oakland, FL! We're urgently seeking motivated entry-level professionals to launch their careers in customer service. At Oakland Business Solutions, we invest in talent and provide comprehensive training to ensure your success. Enjoy competitive pay, growth opportunities, and a vibrant team environment. Apply today and start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system
- Document interactions accurately in our database for quality tracking
- Collaborate with team members to improve service processes
- Meet daily performance metrics including response times and resolution rates
- Participate in ongoing training sessions to enhance product knowledge
- Support cross-functional projects as assigned by management
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong verbal and written communication skills
- Proficient in basic computer applications (MS Office, Google Workspace)
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Willingness to work flexible hours including weekends
- Valid Florida driver's license (for occasional client visits)