Job Description
Are you ready to launch your career in a dynamic environment? Horizon Customer Solutions is currently seeking enthusiastic individuals to join our team as Entry-Level Customer Service Representatives. We are a leading provider of client support services, dedicated to delivering excellence in every interaction.
This is an excellent opportunity for those looking to start their professional journey. We provide comprehensive training, mentorship, and a clear path for advancement. If you have a positive attitude and a willingness to learn, we want to hear from you.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with a focus on delivering high-quality support.
- Resolve customer issues and complaints efficiently while maintaining a professional and empathetic demeanor.
- Accurately document customer interactions and account information in our CRM database.
- Collaborate with team members and supervisors to resolve complex customer problems and improve service processes.
- Stay updated on product knowledge and service policies to provide accurate information to customers.
Qualifications
- High School Diploma or GED is required; Bachelor’s degree preferred but not mandatory.
- Strong verbal and written communication skills with the ability to articulate thoughts clearly.
- Basic computer proficiency and typing skills (40+ WPM).
- Must be self-motivated, reliable, and have a strong desire to learn.
- Ability to work in a fast-paced, team-oriented environment.