Job Description
Launch your career with Global Support Solutions! We're seeking enthusiastic individuals in Jacksonville, FL to join our award-winning customer service team. No prior experience required – we provide comprehensive paid training to help you succeed. Enjoy a supportive work environment, competitive benefits, and clear growth opportunities. If you're a motivated problem-solver with excellent communication skills, apply today!
Responsibilities
- Handle inbound customer inquiries via phone and digital channels
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to deliver consistent service
- Meet performance metrics for resolution times and satisfaction
- Participate in ongoing skills development programs
- Maintain product knowledge through training modules
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience necessary – open to all backgrounds
- Strong verbal communication and active listening skills
- Basic computer proficiency and typing ability
- Positive attitude and willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Flexibility to work occasional evenings/weekends
- Must pass background check and drug screening