Job Description
Are you looking to kickstart your career in San Diego without any prior experience? San Diego Connect is currently hiring motivated individuals for our Entry Level Customer Service team. We are looking for individuals who are eager to learn, possess a positive attitude, and are ready to grow within a dynamic organization.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Comprehensive training provided (No experience necessary)
- Opportunities for rapid career advancement
- Supportive and inclusive work environment
We believe in investing in our people. If you have a strong desire to serve customers and want to build a solid foundation in the corporate world, we want to hear from you.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a professional and friendly demeanor.
- Assist customers in resolving product or service issues and answering questions regarding our offerings.
- Maintain accurate and up-to-date records of all customer interactions and transactions in our database.
- Collaborate with the sales and support teams to ensure customer satisfaction and meet team performance goals.
- Learn and utilize internal software systems to navigate customer accounts effectively.
- Identify and escalate complex issues to senior management when necessary.
- Participate in ongoing training sessions to enhance product knowledge and soft skills.
Qualifications
- No prior experience required; we provide on-the-job training.
- Strong verbal and written communication skills.
- Basic computer literacy and ability to navigate web browsers.
- Ability to work flexible hours, including evenings and weekends.
- High school diploma or GED equivalent.
- Able to pass a background check and drug screen.
- Self-motivated with a strong desire to learn and succeed.