Job Description
Are you looking to launch your career in the heart of Jacksonville, FL? First Coast Enterprises is currently seeking motivated Entry-Level Customer Service Representatives to join our dynamic team. We value potential over experience and are committed to providing comprehensive training for the right candidates.
As a key member of our support team, you will play a vital role in ensuring our clients receive top-tier service. We offer a competitive salary, health benefits, and a clear pathway for career advancement. If you are a hardworking individual ready to learn and grow, we want to hear from you.
Responsibilities
- Greet and assist customers with inquiries via phone, email, or in person in a professional and courteous manner.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Process customer orders, returns, and exchanges accurately.
- Collaborate with the sales and operations team to improve service delivery.
- Maintain accurate and up-to-date customer records in our database systems.
- Adhere to company policies and procedures at all times.
Qualifications
- High School Diploma or GED required.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a friendly and approachable demeanor.
- Basic computer literacy and ability to learn new software quickly.
- Reliable transportation and punctuality are essential.
- No prior customer service experience is necessary; on-the-job training provided.