Job Description
Ready to launch your career? Urban Solutions Group is seeking motivated individuals with no prior experience to join our dynamic customer service team in Philadelphia! We provide comprehensive paid training, flexible scheduling, and a supportive environment where your growth is our priority. If you're passionate about helping others and eager to learn, this is your opportunity to build a stable future with a company that invests in its people.
As a key member of our Philadelphia team, you'll gain valuable skills in communication, problem-solving, and digital toolsâsetting the foundation for long-term career advancement. No experience is required; we're looking for your positive attitude and commitment to excellence.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues and product concerns using our proprietary CRM system
- Document interactions accurately in our customer database
- Collaborate with senior team members to resolve complex cases
- Meet daily performance metrics including response time and resolution rate
- Participate in ongoing training to master new products and processes
- Contribute to team goals through proactive customer engagement
Qualifications
- No prior experience requiredâcomprehensive training provided
- High school diploma or equivalent (GED accepted)
- Excellent verbal communication skills with clear articulation
- Basic computer literacy and typing proficiency (20+ WPM)
- Strong problem-solving mindset and attention to detail
- Ability to work in a fast-paced environment with minimal supervision
- Reliable internet access for remote work components
- Valid Pennsylvania ID or driver's license for onboarding