Job Description
Join our dynamic team in Detroit and kickstart your career with zero experience required! Metro City Solutions is urgently hiring motivated individuals for our customer service division. We provide comprehensive paid training, flexible scheduling, and a supportive environment to help you thrive. Enjoy competitive benefits, growth opportunities, and the chance to become part of Detroit's thriving business community. No experience? No problem! We're looking for passionate individuals ready to learn and grow with us.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve customer concerns efficiently while maintaining high satisfaction rates
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics including call quality and resolution times
- Participate in ongoing training sessions to enhance product knowledge
- Contribute to a positive team culture through proactive communication
Qualifications
- No prior experience necessary - we provide full training
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Basic computer proficiency and ability to learn new software
- Positive attitude with problem-solving mindset
- Ability to work independently and as part of a team
- Must be 18+ years old and eligible to work in the US